ASSERTING YOUR SELF
Cathy Birch, How To Books
A full summary of the underlying tensions and internal conflicts that prevent people from handling difficult situations and expressing their true wishes. Also contains interesting analysis of our 'parent/adult/child' conversations.
DEVELOP YOUR ASSERTIVENESS
Sue Bishop, Kogan Page
Distinguishes helpfully between aggressive and assertive behaviour, and provides canny techniques, such as the 'broken record' method, of getting messages across to difficult people. Clear on the need to be comfortable with yourself before you can communicate effectively with others.
THE ASSERTIVENESS POCKETBOOK
Max Eggert, Management Pocketbooks
An upbeat and practical book, although short on detail. Lots of tips and summary points, but perhaps not quite enough analysis of what is in practice a complicated issue. More of a checklist or crib than a truly authoritative study.
*** best of its kind
** could be useful
* of minor interest