Name: Claire Rowland
Company: PA New Media
Time in job: Four months
Previous job: Product developer
What does it involve? My job is to ensure that New Media products are user-friendly. In the early stages of web-site design, this involves organising the on-site information and designing the navigation so that users can find what they want. Later on I carry out usability tests to ensure sites are easy to use. I also redesign existing web sites and analyse survey statistics.
How did you get the job? I joined PA in late 1997 as a product developer, researching new ideas for web sites and online services. Last year, I carried out a usability study of PA's main web site, which led to a complete redesign and resulted in me getting this job.
Best points? When, in the middle of a usability test, you find you've designed something that people like and find intuitive.
Worst points? I love constantly having to learn new things, but I do sometimes feel like I need another brain.
Salary scale: £18,000-£28,000.