First there was the "frank and open exchange of views" (a row); then there was "leaving to pursue one's interests" (the sack). Now, there is - wait for it - the "university of operating". Transplant tips from Christian Barnard? Junk bond advice from Michael Milken? Well, not quite. The University of Operating (or UofO, as we aficionados call it) is a 12-month training programme masterminded (sic) by GKN VSL for operators of vending machines, the brightest and best of whom can go on to do a six-month postgraduate extension course. The Secretary for Education, Kenneth Clarke, advocate of the accelerated degree, must be almost delirious with joy. Management Today would like to propose him for an honorary doctorate (DrOps?) in the subject. After all, his penchant for Spanish holidays shows him to be something of an operator in his own right.
The gap between marketing and customer service is too often a chasm.
In just seven years Prezola has grown to become the UK's leading wedding gift list provider.
Women are particularly vulnerable to perfectionism, argue Sally Helgesen and Marshall Smith.
Facing up to your own mortality helps you to focus on the most meaningful things, which in turn help you to engage and inspire others.
FROM THE ARCHIVE: When Audi's parent company VW first became embroiled in the emissions scandal in 2015, Management Today went to Ingolstadt to grill chairman Rupert Stadler.
Heathrow's Terminal 5 offers a surprising example of reputational disaster turned to advantage.