MY BEST ... 'To expand the business. When I started Phase Eight it was exactly what I thought I wanted - a shop that I loved, only five minutes from my home. It fitted my married-with-two-children lifestyle perfectly.
But after a couple of years I found I actually wanted rather more, so I took the plunge and opened another branch. Sales increased steadily, which gave me the confidence to open more stores, and now we have 30 dotted around the country. I didn't realise it at the time but that second store was the point at which the shop stopped being my plaything and became a proper business.'