The presentation of the Management Today Best Factories Awards at the Savoy last month offered a striking revelation of how businesses achieve manufacturing excellence. Almost without exception - and almost to the exclusion of other factors - the winners gave credit to the abilities and enthusiasm of their workers. It was obvious that this was more than lip service. Although the shortlisted factories might have been expected to field their top brass at the awards ceremony, most were represented by a range of the employees who had contributed to their success. The presence of all levels of the workforce at the Savoy and the team spirit between them were the most convincing indicators of the route to world-class manufacturing.