UK: FIRST CLASS COACH - ONCE MORE WITH FEELING.

UK: FIRST CLASS COACH - ONCE MORE WITH FEELING. - As managing director of a division in a well-known company, I am finding it increasingly difficult to control my temper if someone produces disappointing work, is late for a meeting or forgets to do somet

by MARGARET EXLEY, who leads Towers Perrin's European practice onchange and communication. A founder of Kinsley Lord, she is also a director ofHM Treasury's Management Board.

As managing director of a division in a well-known company, I am finding it increasingly difficult to control my temper if someone produces disappointing work, is late for a meeting or forgets to do something. I end up shouting at them - but while some probably need to be screamed at, others would respond to encouragement. It seems I am always in conflict with my colleagues and not always good at motivating them.

At the heart of all aggression lies fear. Ask yourself what you are afraid of - is it about what's happening to the business or are you worried about your own performance slipping away?

The paradox is that this behaviour makes things worse. The effect on your managerial team of aggressive behaviour will be to make them feel inadequate and defensive. More importantly, they will feel they cannot bring problems to your attention without being put through a ringer. The effect on you is destructive as well. Such episodes must leave you feeling isolated and dissatisfied.

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