UK: Ninety-five per cent of this man's staff say they love working for him. What's his secret?

Julian Richer has perfected the art of staff motivation. It's simple but effective.

There's a story Julian Richer likes to tell of the day many years ago when a member of staff came to hand in his notice. No one in Richer Sounds' hi-fi empire had ever done such a thing before. But this man was different. He was going to join the church. He had weighed up working for Richer Sounds or God, and God had won. Since then, of course, a few other staff - sorry, that should be colleagues, for they're all equals here - have quit, and like any benevolent boss, Richer is slightly peeved.