UK: HOW THE ROYAL MAIL RODE OUT ITS SHAME AND FOUND A CULTURE.

UK: HOW THE ROYAL MAIL RODE OUT ITS SHAME AND FOUND A CULTURE. - Robert Heller tells the story of an unlikely phoenix which has turned conventional wisdom on its head.

Robert Heller tells the story of an unlikely phoenix which has turned conventional wisdom on its head.

In most privatisations, change of ownership has demanded massive changes in attitude and performance. At the Post Office, transformation - from ugly duckling to commercial swan - has already occurred. Furthermore, the Royal Mail, not content with leading Europe's postal services, is cheerfully pursuing far higher targets.

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