Management Today, in association with Unisys, a world leader in information management, aims to discover which UK company leads the field in terms of winning, satisfying and retaining both internal and external customers. More than 500 organisations, ranging from schools to tyre companies, expressed an interest in competing for the 1996 title of Britain's best service provider.
Judging for the 1996 MT/ Unisys Service Excellence Awards is now under way, with a team of judges making site visits to the 21 UK companies shorlisted.
The awards are divided into five industry categories: business to business; consumer services; financial services; manufacturing/engineering; and public sector/utilities. In addition, there are two national awards: Best Service Excellence Company of the Year and Best Small Company (with a turnover of £25 million or less).
Organisations were shortlisted on the basis of a questionnaire designed to assess their performance against four broad criteria: understanding customers; operational excellence; engaging people; and leadership, vision and values.
Final judging will take place at the end of June and the winners will be announced at an awards ceremony to be held at the House of Commons on 3 September, 1996.
THE 21 COMPANIES SHORTLISTED FOR THE FIVE INDUSTRY CATEGORIES
Business to Business:
- DHL International (UK)
- Farnell Electronics - Farnell Components
- Hugh J O'Boyle Training
- TNT Express (UK)
- Volvo Truck and Bus - Aftermarket
- Allied Carpets Group
- Black & Decker - UK Service Division
- Hilton National
- RCI UK & Ireland
- Birmingham Midshires Building Society
- Credit Card Sentinel
- Lloyds Bank plc - Retail Banking
- NatWest Life Assurance
- Abra Cad
- British Aerospace Dynamics - Customer Supply Services
- ConvaTec UK - Chronic Care
- Ferguson International Holdings plc - Harkwell Adhesive Labels
- The Army Presentation Team
- Cumbria FHSA - Barrow Health Advice Centre
- London Borough of Southwark - Southwark Revenue Services
- Staffordshire CC - The Shugborough Estate.