Facilities management is defined by Alan Jordan, co-author of Are you Managing Facilities? as 'getting the best from buildings for the benefit of the organisation'. It is usually taken to include support services outside the core business such as: building services, engineering maintenance, space management, cleaning and security, graphic services and reprographics, catering, office services and information technology.
Nobody is quite sure how big the facilities management market is. Estimates by the British Institute of Facilities Management suggest that UK companies spend about £6.4 billion in-house on catering, cleaning and security and contract out another £4.2 billion.
Building operations and maintenance are reckoned to be worth more than £7 billion, split roughly 50/50 between in-house and contracted out work. Around £1.8 billion of infrastructure management is contracted out, says the British Institute of Facilities Management, and about £400 million done in-house.