UK: HOW SHORTS STOPPED PASSING THE BUCKS AND BUCKETS.

Government-owned, it was a disaster; in private hands, the aerospace supplier is a pacesetter.

A few years ago showing visitors around the Short Brothers aerospace factory in Belfast required ingenuity. The skill, says Rona Fairhead, Shorts' vice president (marketing and strategy), lay in devising a route that avoided the buckets. The buckets were there to catch the water that poured down from the leaky roof.