The web provides unrivalled value if staff know how to use it.
The benefits and pitfalls of the world wide web have been heavily promoted but, for smaller, growth businesses, it presents a dilemma. If you limit use of the web within your organisation, the pundits warn that you will lose your competitive edge. If you allow unbridled access, the sceptics paint a picture of declining productivity, unhealthy influences and vulnerability to aggressive competitors. So how do you decide where to draw the line?