It makes economic sense to bring in external IT expertise.
The burgeoning chaos in desktop computing seems to be the central topic of conversation wherever IT managers meet. Too often they have to cope with users with different skill levels accessing complex equipment without any training. No matter how many support staff IT managers have, Parkinson's law applies in that the work of dealing with the complaints and problems lodged by users always seems to fill the time available. On top of this, few organisations can accurately price the cost of poor desktop service to their users and few can stomach the apparently high costs of supporting them.