The Best Practice Awards for Service Excellence have produced their own conference - here's how to book your place.
The Management Today Best Practice Awards for Service Excellence, in association with Arthur Andersen, have engendered their own conference.
The inaugural Service Excellence Conference will be held at The Gloucester Hotel, London SW7, on the 8 and 9 November. Duncan Angwin, of the Marketing & Strategic Management Group at Warwick University Business School, will be in the chair. There will be contributions from Cigna Services (overall national winner in 1994), from Birmingham Midshires Building Society (Midlands regional winner), from EuroDollar UK (London and South East regional winner), as well as from Arthur Andersen, British Airways, Rentokil and others.
In addition, ample time will be allowed for questions from the floor and a closing session will contemplate the future goals for service excellence.
Bookings will be accepted at a special rate of £600 plus VAT until 29 September 1995, compared with the full rate of £695. A further discount is available to companies wishing to send more than three delegates.
For more information contact Gillian Tyler, Haymarket Events, 22 Lancaster Gate, London W2 3LY. Tel: 0171-413 4116.
Fax: 0171-413 4331.