While Western airlines woo passengers with promises of ever greater comfort, their sober Soviet counterparts favour a more down to earth approach. Checking in for a flight from Budapest to Moscow, our Management Today correspondent found the service distinctly pre-glasnost. A request for a non-smoker's seat met with the stern reply: "Nyet no smoking". There were nyet seat reservations either. Surprised by this liberal system of seat allocation our traveller re-embarked to find only one seat empty - next to a dishevelled dog on its way back to the Ukraine. So that's what they mean by creature comforts.