Water companies accused of withholding £800m 'windfall' from customers

Regulating natural monopolies is a leaky old business.

by Rachel Savage
Credit: Steve Johnson
Credit: Steve Johnson

With the government backpedalling on banker bashing and energy companies cutting bills thanks to lower oil prices, it was about time for a new business bogeyman. Enter water companies, which have been accused of withholding an £800m ‘windfall’ (or should that be waterfall?) from customers.

The National Audit Office found the 18 regional monopolies are positively flush with cash, having netted an ‘unexpected’ £1.25bn from lower taxes and interest rates. However they only passed £435m of that onto customers via cuts to water bills.

‘Customers… have not seen enough of the benefits of companies’ unexpected financial gain,’ NAO boss Amyas Morse (what a name) said. Ofwat’s ‘price cap regime is not yet achieving the value for money that it should.’

Sign in to continue

Sign in

Trouble signing in?

Reset password: Click here

Email: mtsupport@haymarket.com

Call: 020 8267 8121



  • Up to 4 free articles a month
  • Free email bulletins

Register Now

Get 30 days free access

Sign up for a 30 day free trial and get:

  • Full access to managementtoday.co.uk
  • Exclusive event discounts
  • Management Today's print magazine

Join today