What's your problem?

SHOULD I INTRODUCE STRUCTURE TO MY FIRM? Five years ago, I set up my own company, which has expanded rapidly. I've always encouraged a relaxed culture, with no real hierarchy. But I've learnt that quite a few employees dislike this lack of structure, and would actually prefer a more formal culture.

by Jeremy Bullmore
Last Updated: 31 Aug 2010

Have I recruited the wrong people, or should I think about changing how I run my business?

Loose structures are fine when you're small enough to work from a couple of rooms. Bigger than that, unease sets it. The brash take advantage, the sensitive hold back. In the absence of rules, everyone invents their own. There's not even anything to complain about. I'm sure you know what you've got to do.

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