When it comes to customer experience, consistency is as important as innovation

Searching for the next big thing is important, but don't let novelty blind you to the core factors that your customers have always expected and always will, says John Sills.

by

Create a free account with Management Today to access up to four articles a month. For full access, including special print issues and event discounts, see our subscription packages.

Please enter your details

Forgotten Password?

Having trouble signing in?

Contact Customer Support at
mtsupport@haymarket.com
or call 020 8267 8121

Don't have an account?

Register for free today to be eligible for email bulletins and further access to articles.

Register Now

Or

See subscription options