Being quick to say sorry means little if you don't actually fix the problem.
A walk in the woods or even a quick snooze could ignite your employees' imaginations.
Caroline Plumb co-founded FreshMinds and Fluidly, despite some unexpected advice.
You've probably been preparing thoroughly for at least a year now. But just in case...
FROM THE ARCHIVE: The founder of Britain's first new bank since 1840 on why you need fans, not customers.
We need to revamp our approach if we want to compete on a global stage.