As we start to emerge from lockdown, the challenge facing business leaders isn’t just one of short-term survival, it’s also about building resilience into their organisations – to buffer them from unexpected shocks, and to help them steer a path through an uncertain future.
Resilience has many dimensions. For some people it is about adapting quickly to changing market dynamics. For others it is a human capacity to cope with adversity. The dimension we focus on here is operational resilience.
This is the capacity of a system to absorb disturbance and retain its basic ability to function; in colloquial terms, keeping the show on the road. It includes such things as having enough people in key roles, ensuring the supply of critical components and keeping current customers happy.