Brains are best, right? We want 'the smartest guys in the room' to be in charge, don't we? Such views held sway in business in the past, and probably still do in many places. And yet 20 years ago a psychologist called Daniel Goleman dared to suggest it was not IQ that was decisive in people's success, but their EQ, or emotional intelligence.
EQ is not simply about empathy. It does not mean that the person who cares most wins. Emotional intelligence involves the mastery of our responses, and recognises that self-awareness, 'impulse control', motivation, 'social deftness' and persistence matter as much as sheer computational brainpower.
The book showed how such sensitivity to the situation and to others could make the difference between winning and losing, and even between life and death. Take flight crews on aeroplanes, for example. Macho, hierarchical cultures - such as some Latin American ones - can make a cockpit a dangerous place, as errors or danger may not get flagged up. The safest flight crew? Aussies, of course. They say what they think and don't care if the boss is offended.
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