Credit: Zoopla

Zoopla and Agents' Mutual clash over the future of property

Zoopla CEO Alex Chesterman said its new competitor Agents' Mutual could alienate consumers.

by Jack Torrance
Last Updated: 30 Apr 2015

The potential threat of a disruptive new competitor failed to rain on Zoopla’s parade today as the property website posted strong annual results. Revenues were up 24% to £80.2m and EBITDA soared 35% to £39.6m in the year to September.

‘I am pleased to present such a strong set of full year results following our successful IPO in June,’ said its CEO and founder Alex Chesterman (pictured below). ‘2014 has been a landmark year for Zoopla Property Group with record audience levels and strong revenue growth across all areas of the business.’

There is a speck of potential trouble on the horizon though. Along with its key competitor Rightmove, Zoopla faces the prospect of a determined new entrant to the market.

Agents’ Mutual - known online as - was formed by disgruntled estate agents unhappy with what they see as an unfair ‘duopoly’ controlled by the two larger portals which has pushed up the cost of advertising. The group claims to have signed up as many as 4,000 estate agent branches out of 19,000 in the UK.

Speaking to analysts this morning Chesterman acknowledged that it was difficult to forecast what the impact of the new portal might be, given that there are many details still to emerge, but said Zoopla has seen ‘no discernible increase in churn’ ahead of the launch, which is currently scheduled for January 26th.

‘What we do know is what it takes to be successful in this space,’ he said. ‘You need to have a whole-of-market inventory, which the leading portals [Rightmove and Zoopla] have. You need to have a world-class platform with a very rich feature set, which we’ve invested tens of millions of pounds over multiple years in developing.

‘And you need to have a huge consumer audience – in our case over 45 million visits per month, in order to deliver value to customers and make it worth their while advertising.  We think that’s a challenging proposition for Agents’ Mutual along with any other entrant.’

Chesterman also warned that the new competitor could damage agents’ relationships with their customers. Agents’ Mutual members will only be allowed to sign up to one other portal, effectively forcing most of its estate agents to choose between Rightmove and Zoopla.

‘A proposition like Agents' Mutual, which contains restrictive marketing rules and prevents an agent doing the best possible job that they can do for a consumer is only going to serve to alienate consumers from those agents that sign up to Agents' Mutual, and those agents are going to suffer as a result,’ Chesterman said.

In response Ian Springett, chief executive of, told MT the new venture would be 'injecting much-needed competition' into the market and that its larger competitors would lose business as the portal grows.

'It is our belief that Rightmove and Zoopla have failed to acknowledge the strength of the dissatisfaction felt by many estate and letting agents over the existing portal market duopoly,' he said. 'This is evidenced by the fact that thousands of agents have already signed up to switch from them and use the new portal when it launches on January 26th.'

'From this date, neither Rightmove nor Zoopla will be able to claim they cover the entire market because many estate and letting agents will be leaving them to join which will create a unique set of listings.'

Grab some popcorn, this spat is far from over.

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